1 reviews | Active since Jan 2016
Disgusting Service, can't even escalate it to CEO
I ordered bedding in August 2015 and launched a complaint with Homechoice within a week of receiving it. It's been 4months and nobody bothered to resolve my complaint, ive asked them to come and collect their parcel and I've sent numerous emails and made calls and I get is attitude and being sent from pillar to post all the time. I wanted to escalate the issue their CEO and no one wants to give me her email address. A few minutes ago some rude lady from Dispatch called me and she even hung up the phone in the middle of a conversation. This is utterly disgusting and I'm livid especially with this kind of attitude, I'm the customer here but to them I'm just a joke or a puppet that can be tossed around. Can anyone provide me with Shirley Maltz's (CEO) contact details please.
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.