Disgusting service and abuse of the elderly

I am writing this review on behalf of my elderly mother who is being exploited and frustrated by homechoice, as a homechoice customer myself I am disgusted to the core to say the least. My mother bought the mink blanket combo and a combo for 3 duvets. She took back the duvet combo back shortly afterwards and bought one comforters set instead and she was provided proof that she returned the goods. However, for months she was paying for the products she returned. She went back to the Bloemfontein branch many many times to try and have the matter resolved, asking them why she is paying for things she does not have anymore and they told her that head office never received the goods, but whose fault is that, when she has a slip in her possession to prove that she returned the goods? Can they not have a look at their Cctv footage to prove that she indeed returned the goods? At this point she is extremely stressed because they called her again today telling her that she did not bring back all the goods(the same people she gave the goods to ) ... This has been dragging for so long, the branch manager has been involved, head office has been involved and up to so far there hasn't been any resolution. I've never experienced anything more frustrating.