Disgusting service!

I have going back and forth for over a month with Homechoice agents about a 30-piece bedding gift worth R2700 that was supposed to come with a double bed that I bought. When I eventually received the gift, I realized that the duvets are for 3-quarter sized bed. I immediately inquired that this isn't useful and the response I received was appalling to say the least. The agent by the name of Azolile basically told me that I cannot return or exchange the gift because it's a gift. Where is the common sense to gift a customer on an item that cannot be used?? If I had known I was going to receive bedding a size smaller than the bed, I wouldn't have bought the damn bed!! Can somebody please provide me the CEO's email address, I noticed it is now Chris de Witt and no longer Shirley Maltz