Disgusting Service

I closed my homechoice account after my last payment in November how ever I was still debited in December. When I queried this homechoice firstly advised that I reversed a payment hence they debited. Candice(homechoice agent) then asked me for bank statements which I provided to show that the money was not reversed. She then said there's nothing they can do as there was no refund owing to me. After further communication she asked that I reverse the money. Like what??? We get charged for reversals by the bank. I then contacted the call centre and the homechoice Facebook page. The call centre agent told me that it is lots of work for then to reactivate the account to process the refund for me and she will try it the easy version works if not I should call back. What kind of service is this. The Facebook page is exactly the same. The respond with one word answer ror a question every few days. I'm still waitng on the last email response as well.. They took money thay doesn't belong to them. That's *****ing.