Disgusting Service

DISGUSTED with the service from home choice.<br> I returned stock, 2 weeks later I called to check if they had received the stock and the consultant said yes, the credit just needs to be done, it was all good until a month later I get a statement saying I owe them money.<br> Then I called the call centre and consultant still said stock is there but credit not done.<br> Was told that credit is not passed because, not all items were returned. So they asked me to send them an affidavit. So I did. Now I keep getting calls asking me to pay for stock I don't have.<br> I called back and the consultant then said the stock was never returned at all.<br> I asked for a recording because I was told that stock was received and they couldn't give me the recordings because they don't keep recordings of calls. When I asked to speak to the manager Natalie was on duty she said she reopened the case and confirmed that I did return stock, she was going to investigate. I never got any feedback from her.*** now I am getting calls from VVM their debt collectors all hours of the day.<br> I'm speaking to different consultants every time and it seems like no notes are being made on their system because they keep calling.