LK
Linda K

1 reviews | Active since Jun 2014

27 Mar 2017, 09:29

Disgusting service

<p>a bed was delivered a week ago, we were told it will be assebled on wednesday, wednesday we were told about Friday or Saturday, today its a Monday, you call the call center you get the most rude agents who will hang up on you when you trying to ask what is happening, you ask for the manager they tell you that there is no manager available, they also refuse to give you their names, what kind of service is this? If this cannot be resolved its better you come take your thing coz there is no point of keeping them, and they are short anyway because not everything for the bed set was delivered, so what are we meant to do with all these thing laying around everywhere?</p>

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Replies (1)
Homechoice
Homechoice's reply27 Mar 2017, 10:19
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team