BN
Bongi N
1 reviews | Active since Jan 2017
31 Jan 2017, 13:11
Disgusting service
<p>So I spoke with a consulted in Dec to arrange a permanent monthly debit to go off on the 25th of each and she conf that it has been done.</p> <p> </p> <p>To my surprise, a highly rude consultant from homechoice calls me TODAY, her name is Siphokazi Nqwayi and she said her Tl is Nicole Moonsamy.</p> <p> </p> <p>I really don't know how you train agents or if the comp does listen.to the outbound calls but the service is beyond disgusting.</p> <p> </p> <p>This is my first and last time I will ever use homechoice!</p>
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Homechoice's replyOfficial
31 Jan 2017, 15:09Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply31 Jan 2017, 15:09
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team