Disgusting Homechoice service towards our seniors

My mom, Magdalene Julies, bought the Novo 3 Piece from Homechoice on Friday 22 January 2021 via a phone. She paid R936,87 on the 23 January 2021. After 1 week my mom cancelled the Novo 3 Piece and ordered a 3 Piece Comforter set instead. 2 - 3 Weeks after, someone from the Homechoice office contacted my mom to inform her that her package was on the way for delivery.

She waited the whole day, after explaining on numerous occasions, to the delivery man how to get to her house, they failed to deliver the 3 Piece Comforter set. On 10 February 2021 and 11 March 2021 she forwarded SMSes trying to get in contact with Homechoice, but to no avail.

On 24 March 2021, Homechoice contacted my mom informing her that her balance is R936,87. Later a new SMS stating that her balance is R32,64. 12 April 2021 and 10 May 2021 she received another SMS stating that her account is paid in full. It's all good and well, the big problem is that my mom NEVER RECEIVED HER GOODS. How does this happen? She paid in January 2021, in May 2021 she still didn't get her stock from Homechoice.

The first order from her was over a R1000,00; her 2nd order was almost R5000,00; a Comforter set with lace and curtains and a Double Fryer of over R2000,00. The first set was the WRONG SET and SHE NEVER COMPLAINED about it. Is this how they treat their customers? What terrible service is this? How can they treat their senior customers like this? She's 60 years old and don't need this kind of stress.

I've been in communication with Lynette Lewis at Homechoice since the 25 May 2021 to get my mom's refund and STILL NO REFUND.