1 reviews | Active since Aug 2013
DISGUSTING CUSTOMER SERVICE
I am highly disgusted at this consultant's behavuiour and attitude, the way he answered my enquiries as if it was of a huge inconvinience and he was doing me a favour. And I just couldn't belive it when I told him of how I did not like the way he was treating me, he opted to just hang up on me and put the phone on hold instead of taking my order which I was going to be paying in cash. I did hold on and listen to the tune music until I could clearly see that my call has truly been abandoned, truly home choice is not interested in my order nor my money. The same cash that homechoice as a retail is actually using to create jobs for people like Simphiwe, so they could have salaries to take care of their families. He totally refused to give me his name and surname, makes me wonder if Simphiwe is even his real name. One thing for sure I know that if this is how homechoice trains their consultants to treat customers, I will never even by error ever buy enything from a company with such bad customer service. I am also finding it even more disgusting when I now hear of my friend's dissatisfation with the rudness experienced from homechoice consultants.
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
