NL
Nqobile L
1 reviews | Active since Jul 2021
27 Feb 2024, 19:09
Disgusting customer service
I'm very disappointed in the customer service I'm getting from Homechoice I honestly thought it was a premium brand that honors its promises.
I placed an order for their 8 piece pot set on the 30th of Jan and to-date they only delivered one pot set, after calling their call center and sending emails about the rest of ny order I'm just not winning.
This is really frustrating because the full amount was paid to them but now they have this stalling tactic that they use. If they don't have stock, why are they taking orders online?!
I wish I checked hello peter before placing an order I'm beyond disgusting and annoyed by this level of customer service.
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Homechoice's replyOfficial
28 Feb 2024, 11:40Dear Nqobile Luvono,
Thank you for taking the time to reach out to us with your concerns. This email is to confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
Liezel on behalf of the Customer Support Team
Thank you for taking the time to reach out to us with your concerns. This email is to confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
Liezel on behalf of the Customer Support Team
Homechoice's reply28 Feb 2024, 11:40
Official
Dear Nqobile Luvono,
Thank you for taking the time to reach out to us with your concerns. This email is to confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
Liezel on behalf of the Customer Support Team
Thank you for taking the time to reach out to us with your concerns. This email is to confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
Liezel on behalf of the Customer Support Team