Disgusting and poor service

I placed an order at Home Choice by 13th October 2015, like i normally do. This time was a furniture and that's where the problem started. I waited for my parcel and after 4weeks as a promised delivery time i called because there was no delivery made. i was told that the courier returned at the gate saying i was not available. I don't know what happened to calling the customer and besides the security was at the gate which he could have been asked where i am. The home choice stuff never bothers to call or send the progress of the delivery. I kept calling non stop and was told different stories every day. I decided to cancel the order and the sales person told me the order was dispatched again on 28th November 2015, and therefore i cannot cancel it, and promised to be delivered after 4weeks and in counting it was supposed to be at my place by 18th December 2015. Today nothing has been resolved yet. mxm hate their service.