Disgusting and most disturbing client service delivery from Homechoice

I have bought a headboard two piece set at Homechoice for R5200 including delivery and assembly fees and the services I have received are more than apalling. I am actually disgusted by the brand and the staff that represents the brand. I made an online order on the 09th of December last year, which was supposed to be delivered to me before Christmas.

Their delivery guys **** about my delivery saying I had returned part of the delivery. No action or phone call was made to me about everything. I found this out when I personally called them to follow up on my delivery.

Every staff member at the contact centre is *********** and they don’t have any problem solving s****s. I escalated the matter twice but two weeks after the 2nd escalation to a team leader called Godfrey Abrahams promised me to sort the matter out and a call back two days later of the 2nd escalation, nothing happened. I gave him a chance and time but he also never got back to me since.

I called on Friday again, now January the 11 and spoke to another team leader by the name of Peo Pea****, who asked me to email them proof of payment so that a refund can be processed.

Nothing until Monday mid-day. I was called by a sales consultant by the name Unathi who was trying to sell me something and knew nothing about the pending sale until I had to ask her to go check system remarks which indicates the degree of incompetence existing from the Homechoice organization.

I was told that my proof of payment has not been received which was not true because I had copied my work address as well to make sure that i see commutation even when I am at work.

Today it’s the 14th of January and I am still struggling to find joy in the services I have been receiving from Homechoice.

After all of this nonsense, I will not deal do business with Homechoice in any way shape or form, they are a disgrace to what client service is all about. I advise every who will read this review not ever do business with Homechoice not unless they are prepared to lose their money and run around after *********** staff members to help you refund your cash money which will probably take weeks to be processed.

Homechoice you are a disgrace. How you have handled my order from the onset is disgusting and has made me to hate your brand and go out there including such platforms in warning people not to do business with you.

I am going to try and find contact details of superiors there and make sure that this report back it gets to them because this is really uncalled for.