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RVR
Reneé Van Rooyen

1 reviews | Active since Oct 2017

02 Nov 2017, 12:36

disgusted with the accounts department

Good day,

I have received calls from homechoice stating that I am behind on my account wherby I di not believe this as I have been paying my account every month.

I then noticed they did noy allocate 3 payments.

I have been waiting for almost 3 weeks for statement that reflect all my payments since 2016.

I have phoned in several times no luck

references was given to me ********** 49/ ********** 34

I need this sorted as I am being charge interest for late payment or non payments where I pay everything.

0
Replies (2)
Homechoice
Homechoice's reply02 Nov 2017, 12:46
Official

Good Afternoon Renee Van Rooyen,

Thank you for your post.

We are very sorry for the service experience, and would like to apologise for the inconvenience. Be assured that your posting is receiving urgent attention.

One of our staff members will be in contact with you shortly.

Regards

Monique

Customer Support Team

RVR
Reneé Van Rooyen's update05 Dec 2017, 15:02
Reviewer Update
it is now the 5th of December 2017. i still have not heard anything with regards to my account. i have received numerous calls with regards to my account i need to settle this account and no one is assisting me. i receive calls at 830pm while in bed for payment after i have made payment. I was told i must then make cash payments then i wont sit with this problem. i just spoke 05/12/2017 15:00 to sinethemba mazokwana from collections. i have now requested this from her as well and she had a snotty attitude and told me to contact customer service. please can someone send me a f.................... STATEMENT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ********** 321 ********** **********