DC
Desmond C
1 reviews | Active since Dec 2020
10 Feb 2021, 18:52
Disgusted with Home choice's Service
Purchase made on online, good received December 2020. We then called *** on 10/12/2020, to notify of my intent to return the items, which was not to our satisfaction. The items were then collected, documented and photos taken on the 18/12/2020. It has been since been a nightmare to get any sort of constructive feedback from the customer care center. So much so that the value of the calls being made on follow up , exceed the value of the items. There was many promises made to address and refund my payment, we were also provided with this ref no- ***. I have spoken to staff members by the name of Nomagelo, Nthombi, Unathi, Kaylen and today Unathi. Each time i ask to be referred to the Team Leader, the the staff member then places me on hold whilst they go to chat to the Team Leader. The T/L always asks the staff member to advise us that they they will call us back, many such promises to return our call by the T/L never materializes. To this very date, which is now almost 2 months, we were kept being fed with B.S feedback , stating that they can confirm i item received at warehouse, but still making follows up with the same warehouse. Homechoice can confirm receipt of the FREE Item that comes with the purchase and not the purchased item. I am amused by this response, as i am not sure, who in this current day will return a FREE item and ask for refund. i have pleaded with the customer care agents, i am of the opinion, that it is not the customer agents faults, because each they go to the T.L to resolve the matter, they are sent back to the client to make false promises on behalf of an *********** TEAM LEADER. I post this with utter dissatisfaction in terms of the after sales service from Homechoice and its back office team. i thought it fit to warn the public about our horrible experience with HOME CHOICE, I honestly will not recommend or refer anyone to make use of this online shopping platform, no matter how great the deal looks. I how that the Hello Peter platform, can intervene and assist me with bringing this matter to finality and making other aware of our experience. I also urgent Hello Peter, to kindly escalate this matter to the highest authority with Homechoice.
Helpful (0)
Replies (2)0
Replies (2)DC
Desmond C's updateReviewer Update
11 Feb 2021, 07:55Hi,
Email sent and information to follow.
Thanks
Email sent and information to follow.
Thanks
DC
Desmond C's update11 Feb 2021, 07:55
Reviewer Update
Hi,
Email sent and information to follow.
Thanks
Email sent and information to follow.
Thanks
DC
Desmond C's updateReviewer Update
15 Feb 2021, 08:47Hi
Following my post, i was asked to supply pre-existing information. After having comp****. I sent an email to Lee Ann Petersen to enquire on the Contact to be made as promises with the account holder, Turn Around Tat for resolution or feedback and to date no feedback or contact.
i also asked Lee Ann if my complaint can be escalated or share with me the head of complaints or Compliance details, no such luck.
email trail below :
From: Desmond Chinsamy
Sent: Friday, 12 February 2021 15:02
To: 'Lee-Ann Petersen' <***>
Cc: '***' <***>
Subject: RE: FW: Homechoice has rep**** to your review. Hi Lee-Ann I hate to say this, it is clear that even the complaints team failed in their process now to even manage their clients expectation. No call , no update or any indication of what the TAT would be. Please can I have the manager’s details for the Complaints Division or the Compliance Division for Homechoice, so that I can escalate my complaint to. Alternatively, I will revert to other social media platforms for assistance. Thanks Due to Covid-19 and the 21 day National Lockdown requirement, our Hollard Insure Loss Verification Team will still be operational from our virtual office space. We endeavour to continue providing business as usual service levels to our valued business partners and mutual clients. Desmond Chinsamy (CFE). Team Leader - Motor | Loss Verification Division – Hollard Insure | South Africa T: +***9 | F: | C: +***6 | E: *** | W: www.hollard.co.za From: Desmond Chinsamy
Sent: Thursday, 11 February 2021 15:12
To: 'Lee-Ann Petersen' <***>
Cc:***
Subject: RE: FW: Homechoice has rep**** to your review. Hi Hope you are well. Kindly advise if there is an expected Turn Around Time for contact and feedback. Keeping in mind that we having been waiting for constructive feedback since 18/12/2020. Thanks Due to Covid-19 and the 21 day National Lockdown requirement, our Hollard Insure Loss Verification Team will still be operational from our virtual office space. We endeavour to continue providing business as usual service levels to our valued business partners and mutual clients. Desmond Chinsamy (CFE). Team Leader - Motor | Loss Verification Division – Hollard Insure | South Africa T: +***9 | F: | C: +***6 | E: *** | W: www.hollard.co.za From: Lee-Ann Petersen [mailto:***]
Sent: Thursday, 11 February 2021 08:08
To: Desmond Chinsamy <***>
Cc:***; Desmond Chinsamy <***>
Subject: Re: FW: Homechoice has rep**** to your review. Please be cautious This email was sent from outside of Hollard. Don't click on any suspicious links or open unexpected attachments! Hi Desmond Chinsamy, Thank you for the information we will be in contact with the Homechoice account holder.
Kind Regards. Lee-Ann Petersen Customer Success Specialist Email *** Web www.homechoice.co.za
On Thu, 11 Feb at 8:04 AM , Moodley, Thilo T <***> wrote: Good day, To assist with your investigation: My ID number is *** Account Number is ***. Thanks, Thilo From: Desmond Chinsamy <***>
Sent: 11 February 2021 07:59 AM
To: HomeChoice Complaints <***>; Moodley, Thilo T <***>
Subject: RE: Complaint Received *** Hi I have included my wife on the email, she will supply the info needed, as she was the purchaser. I hope this matter can be resolved today, as 7 weeks is way to long. Thanks Due to Covid-19 and the 21 day National Lockdown requirement, our Hollard Insure Loss Verification Team will still be operational from our virtual office space. We endeavour to continue providing business as usual service levels to our valued business partners and mutual clients. Desmond Chinsamy (CFE). Team Leader - Motor | Loss Verification Division – Hollard Insure | South Africa T: +***9 | F: | C: +***6 | E: *** | W: www.hollard.co.za From: HomeChoice Complaints [mailto:***]
Sent: Thursday, 11 February 2021 07:54
To: Desmond Chinsamy <***>
Subject: Complaint Received *** Please be cautiousThis email was sent from outside of Hollard. Don't click on any suspicious links or open unexpected attachments! Hi Desmond Chinsamy, Thank you for your email, we’ve received your feedback/enquiry. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this. Please reply to this email should you wish to follow up. This will assist our team to track all your correspondence and most importantly, assist us in resolving your complaint. You’re welcome to call us on ***, if you reside outside of South Africa please call us on ***300. Thank you and regards, HomeChoice Customer Care Team - *** – (HomeChoice Reference)
***:***
Social solidarity in the time of Covid-19 means no visitors on campus.
The Hollard Insurance Company Ltd (Reg No: ***), Hollard Life Assurance Company Ltd (Reg no: ***) and Hollard Investment Managers (Pty) Ltd (Reg no: ***) are Authorised Financial Services Providers. All emails are subject to the terms and conditions contained in our email disclaimer, which is available here. http://www.hollard.co.za/binaries/content/assets/hollard/hollard-legal-requirements/email_disclaimer.pdf Standard Bank email disclaimer and confidentiality notePlease go to www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email *** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you. ***:***
Following my post, i was asked to supply pre-existing information. After having comp****. I sent an email to Lee Ann Petersen to enquire on the Contact to be made as promises with the account holder, Turn Around Tat for resolution or feedback and to date no feedback or contact.
i also asked Lee Ann if my complaint can be escalated or share with me the head of complaints or Compliance details, no such luck.
email trail below :
From: Desmond Chinsamy
Sent: Friday, 12 February 2021 15:02
To: 'Lee-Ann Petersen' <***>
Cc: '***' <***>
Subject: RE: FW: Homechoice has rep**** to your review. Hi Lee-Ann I hate to say this, it is clear that even the complaints team failed in their process now to even manage their clients expectation. No call , no update or any indication of what the TAT would be. Please can I have the manager’s details for the Complaints Division or the Compliance Division for Homechoice, so that I can escalate my complaint to. Alternatively, I will revert to other social media platforms for assistance. Thanks Due to Covid-19 and the 21 day National Lockdown requirement, our Hollard Insure Loss Verification Team will still be operational from our virtual office space. We endeavour to continue providing business as usual service levels to our valued business partners and mutual clients. Desmond Chinsamy (CFE). Team Leader - Motor | Loss Verification Division – Hollard Insure | South Africa T: +***9 | F: | C: +***6 | E: *** | W: www.hollard.co.za From: Desmond Chinsamy
Sent: Thursday, 11 February 2021 15:12
To: 'Lee-Ann Petersen' <***>
Cc:***
Subject: RE: FW: Homechoice has rep**** to your review. Hi Hope you are well. Kindly advise if there is an expected Turn Around Time for contact and feedback. Keeping in mind that we having been waiting for constructive feedback since 18/12/2020. Thanks Due to Covid-19 and the 21 day National Lockdown requirement, our Hollard Insure Loss Verification Team will still be operational from our virtual office space. We endeavour to continue providing business as usual service levels to our valued business partners and mutual clients. Desmond Chinsamy (CFE). Team Leader - Motor | Loss Verification Division – Hollard Insure | South Africa T: +***9 | F: | C: +***6 | E: *** | W: www.hollard.co.za From: Lee-Ann Petersen [mailto:***]
Sent: Thursday, 11 February 2021 08:08
To: Desmond Chinsamy <***>
Cc:***; Desmond Chinsamy <***>
Subject: Re: FW: Homechoice has rep**** to your review. Please be cautious This email was sent from outside of Hollard. Don't click on any suspicious links or open unexpected attachments! Hi Desmond Chinsamy, Thank you for the information we will be in contact with the Homechoice account holder.
Kind Regards. Lee-Ann Petersen Customer Success Specialist Email *** Web www.homechoice.co.za
On Thu, 11 Feb at 8:04 AM , Moodley, Thilo T <***> wrote: Good day, To assist with your investigation: My ID number is *** Account Number is ***. Thanks, Thilo From: Desmond Chinsamy <***>
Sent: 11 February 2021 07:59 AM
To: HomeChoice Complaints <***>; Moodley, Thilo T <***>
Subject: RE: Complaint Received *** Hi I have included my wife on the email, she will supply the info needed, as she was the purchaser. I hope this matter can be resolved today, as 7 weeks is way to long. Thanks Due to Covid-19 and the 21 day National Lockdown requirement, our Hollard Insure Loss Verification Team will still be operational from our virtual office space. We endeavour to continue providing business as usual service levels to our valued business partners and mutual clients. Desmond Chinsamy (CFE). Team Leader - Motor | Loss Verification Division – Hollard Insure | South Africa T: +***9 | F: | C: +***6 | E: *** | W: www.hollard.co.za From: HomeChoice Complaints [mailto:***]
Sent: Thursday, 11 February 2021 07:54
To: Desmond Chinsamy <***>
Subject: Complaint Received *** Please be cautiousThis email was sent from outside of Hollard. Don't click on any suspicious links or open unexpected attachments! Hi Desmond Chinsamy, Thank you for your email, we’ve received your feedback/enquiry. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this. Please reply to this email should you wish to follow up. This will assist our team to track all your correspondence and most importantly, assist us in resolving your complaint. You’re welcome to call us on ***, if you reside outside of South Africa please call us on ***300. Thank you and regards, HomeChoice Customer Care Team - *** – (HomeChoice Reference)
***:***
Social solidarity in the time of Covid-19 means no visitors on campus.
The Hollard Insurance Company Ltd (Reg No: ***), Hollard Life Assurance Company Ltd (Reg no: ***) and Hollard Investment Managers (Pty) Ltd (Reg no: ***) are Authorised Financial Services Providers. All emails are subject to the terms and conditions contained in our email disclaimer, which is available here. http://www.hollard.co.za/binaries/content/assets/hollard/hollard-legal-requirements/email_disclaimer.pdf Standard Bank email disclaimer and confidentiality notePlease go to www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email *** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you. ***:***
DC
Desmond C's update15 Feb 2021, 08:47
Reviewer Update
Hi
Following my post, i was asked to supply pre-existing information. After having comp****. I sent an email to Lee Ann Petersen to enquire on the Contact to be made as promises with the account holder, Turn Around Tat for resolution or feedback and to date no feedback or contact.
i also asked Lee Ann if my complaint can be escalated or share with me the head of complaints or Compliance details, no such luck.
email trail below :
From: Desmond Chinsamy
Sent: Friday, 12 February 2021 15:02
To: 'Lee-Ann Petersen' <***>
Cc: '***' <***>
Subject: RE: FW: Homechoice has rep**** to your review. Hi Lee-Ann I hate to say this, it is clear that even the complaints team failed in their process now to even manage their clients expectation. No call , no update or any indication of what the TAT would be. Please can I have the manager’s details for the Complaints Division or the Compliance Division for Homechoice, so that I can escalate my complaint to. Alternatively, I will revert to other social media platforms for assistance. Thanks Due to Covid-19 and the 21 day National Lockdown requirement, our Hollard Insure Loss Verification Team will still be operational from our virtual office space. We endeavour to continue providing business as usual service levels to our valued business partners and mutual clients. Desmond Chinsamy (CFE). Team Leader - Motor | Loss Verification Division – Hollard Insure | South Africa T: +***9 | F: | C: +***6 | E: *** | W: www.hollard.co.za From: Desmond Chinsamy
Sent: Thursday, 11 February 2021 15:12
To: 'Lee-Ann Petersen' <***>
Cc:***
Subject: RE: FW: Homechoice has rep**** to your review. Hi Hope you are well. Kindly advise if there is an expected Turn Around Time for contact and feedback. Keeping in mind that we having been waiting for constructive feedback since 18/12/2020. Thanks Due to Covid-19 and the 21 day National Lockdown requirement, our Hollard Insure Loss Verification Team will still be operational from our virtual office space. We endeavour to continue providing business as usual service levels to our valued business partners and mutual clients. Desmond Chinsamy (CFE). Team Leader - Motor | Loss Verification Division – Hollard Insure | South Africa T: +***9 | F: | C: +***6 | E: *** | W: www.hollard.co.za From: Lee-Ann Petersen [mailto:***]
Sent: Thursday, 11 February 2021 08:08
To: Desmond Chinsamy <***>
Cc:***; Desmond Chinsamy <***>
Subject: Re: FW: Homechoice has rep**** to your review. Please be cautious This email was sent from outside of Hollard. Don't click on any suspicious links or open unexpected attachments! Hi Desmond Chinsamy, Thank you for the information we will be in contact with the Homechoice account holder.
Kind Regards. Lee-Ann Petersen Customer Success Specialist Email *** Web www.homechoice.co.za
On Thu, 11 Feb at 8:04 AM , Moodley, Thilo T <***> wrote: Good day, To assist with your investigation: My ID number is *** Account Number is ***. Thanks, Thilo From: Desmond Chinsamy <***>
Sent: 11 February 2021 07:59 AM
To: HomeChoice Complaints <***>; Moodley, Thilo T <***>
Subject: RE: Complaint Received *** Hi I have included my wife on the email, she will supply the info needed, as she was the purchaser. I hope this matter can be resolved today, as 7 weeks is way to long. Thanks Due to Covid-19 and the 21 day National Lockdown requirement, our Hollard Insure Loss Verification Team will still be operational from our virtual office space. We endeavour to continue providing business as usual service levels to our valued business partners and mutual clients. Desmond Chinsamy (CFE). Team Leader - Motor | Loss Verification Division – Hollard Insure | South Africa T: +***9 | F: | C: +***6 | E: *** | W: www.hollard.co.za From: HomeChoice Complaints [mailto:***]
Sent: Thursday, 11 February 2021 07:54
To: Desmond Chinsamy <***>
Subject: Complaint Received *** Please be cautiousThis email was sent from outside of Hollard. Don't click on any suspicious links or open unexpected attachments! Hi Desmond Chinsamy, Thank you for your email, we’ve received your feedback/enquiry. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this. Please reply to this email should you wish to follow up. This will assist our team to track all your correspondence and most importantly, assist us in resolving your complaint. You’re welcome to call us on ***, if you reside outside of South Africa please call us on ***300. Thank you and regards, HomeChoice Customer Care Team - *** – (HomeChoice Reference)
***:***
Social solidarity in the time of Covid-19 means no visitors on campus.
The Hollard Insurance Company Ltd (Reg No: ***), Hollard Life Assurance Company Ltd (Reg no: ***) and Hollard Investment Managers (Pty) Ltd (Reg no: ***) are Authorised Financial Services Providers. All emails are subject to the terms and conditions contained in our email disclaimer, which is available here. http://www.hollard.co.za/binaries/content/assets/hollard/hollard-legal-requirements/email_disclaimer.pdf Standard Bank email disclaimer and confidentiality notePlease go to www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email *** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you. ***:***
Following my post, i was asked to supply pre-existing information. After having comp****. I sent an email to Lee Ann Petersen to enquire on the Contact to be made as promises with the account holder, Turn Around Tat for resolution or feedback and to date no feedback or contact.
i also asked Lee Ann if my complaint can be escalated or share with me the head of complaints or Compliance details, no such luck.
email trail below :
From: Desmond Chinsamy
Sent: Friday, 12 February 2021 15:02
To: 'Lee-Ann Petersen' <***>
Cc: '***' <***>
Subject: RE: FW: Homechoice has rep**** to your review. Hi Lee-Ann I hate to say this, it is clear that even the complaints team failed in their process now to even manage their clients expectation. No call , no update or any indication of what the TAT would be. Please can I have the manager’s details for the Complaints Division or the Compliance Division for Homechoice, so that I can escalate my complaint to. Alternatively, I will revert to other social media platforms for assistance. Thanks Due to Covid-19 and the 21 day National Lockdown requirement, our Hollard Insure Loss Verification Team will still be operational from our virtual office space. We endeavour to continue providing business as usual service levels to our valued business partners and mutual clients. Desmond Chinsamy (CFE). Team Leader - Motor | Loss Verification Division – Hollard Insure | South Africa T: +***9 | F: | C: +***6 | E: *** | W: www.hollard.co.za From: Desmond Chinsamy
Sent: Thursday, 11 February 2021 15:12
To: 'Lee-Ann Petersen' <***>
Cc:***
Subject: RE: FW: Homechoice has rep**** to your review. Hi Hope you are well. Kindly advise if there is an expected Turn Around Time for contact and feedback. Keeping in mind that we having been waiting for constructive feedback since 18/12/2020. Thanks Due to Covid-19 and the 21 day National Lockdown requirement, our Hollard Insure Loss Verification Team will still be operational from our virtual office space. We endeavour to continue providing business as usual service levels to our valued business partners and mutual clients. Desmond Chinsamy (CFE). Team Leader - Motor | Loss Verification Division – Hollard Insure | South Africa T: +***9 | F: | C: +***6 | E: *** | W: www.hollard.co.za From: Lee-Ann Petersen [mailto:***]
Sent: Thursday, 11 February 2021 08:08
To: Desmond Chinsamy <***>
Cc:***; Desmond Chinsamy <***>
Subject: Re: FW: Homechoice has rep**** to your review. Please be cautious This email was sent from outside of Hollard. Don't click on any suspicious links or open unexpected attachments! Hi Desmond Chinsamy, Thank you for the information we will be in contact with the Homechoice account holder.
Kind Regards. Lee-Ann Petersen Customer Success Specialist Email *** Web www.homechoice.co.za
On Thu, 11 Feb at 8:04 AM , Moodley, Thilo T <***> wrote: Good day, To assist with your investigation: My ID number is *** Account Number is ***. Thanks, Thilo From: Desmond Chinsamy <***>
Sent: 11 February 2021 07:59 AM
To: HomeChoice Complaints <***>; Moodley, Thilo T <***>
Subject: RE: Complaint Received *** Hi I have included my wife on the email, she will supply the info needed, as she was the purchaser. I hope this matter can be resolved today, as 7 weeks is way to long. Thanks Due to Covid-19 and the 21 day National Lockdown requirement, our Hollard Insure Loss Verification Team will still be operational from our virtual office space. We endeavour to continue providing business as usual service levels to our valued business partners and mutual clients. Desmond Chinsamy (CFE). Team Leader - Motor | Loss Verification Division – Hollard Insure | South Africa T: +***9 | F: | C: +***6 | E: *** | W: www.hollard.co.za From: HomeChoice Complaints [mailto:***]
Sent: Thursday, 11 February 2021 07:54
To: Desmond Chinsamy <***>
Subject: Complaint Received *** Please be cautiousThis email was sent from outside of Hollard. Don't click on any suspicious links or open unexpected attachments! Hi Desmond Chinsamy, Thank you for your email, we’ve received your feedback/enquiry. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this. Please reply to this email should you wish to follow up. This will assist our team to track all your correspondence and most importantly, assist us in resolving your complaint. You’re welcome to call us on ***, if you reside outside of South Africa please call us on ***300. Thank you and regards, HomeChoice Customer Care Team - *** – (HomeChoice Reference)
***:***
Social solidarity in the time of Covid-19 means no visitors on campus.
The Hollard Insurance Company Ltd (Reg No: ***), Hollard Life Assurance Company Ltd (Reg no: ***) and Hollard Investment Managers (Pty) Ltd (Reg no: ***) are Authorised Financial Services Providers. All emails are subject to the terms and conditions contained in our email disclaimer, which is available here. http://www.hollard.co.za/binaries/content/assets/hollard/hollard-legal-requirements/email_disclaimer.pdf Standard Bank email disclaimer and confidentiality notePlease go to www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email *** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you. ***:***