1 reviews | Active since Jun 2017
DISGUSTED SERVICE
<p> </p> <p><br />I dialed the homechoice contact number 3 times on saturday 17.06.2017 to find out about a order that i placed and have not received yet ,</p> <p>The first time a lady cut me of while talking to her .</p> <p>On the 2nd attempt i was speaking to a lady whos name i didnt get but whilst talking to her she told me that my order was cancelled and when i asked why she said hold on and then cut the call i was on the phone for 13 minutes!</p> <p>The Third attempt i held the line for 6 minutes and no answer !</p> <p>The 4th attempt i spoke to a lady named Sadieka who said there wasnt any managers in but she will definitely get the manager to call me back on Monday 19.06.2017</p> <p> </p> <p>On Monday 19.06.2017 i called and spoke to a very rude lady called Lorna who told me to hold and she will put me threw to a manager ,I held the line over 15 minutes waiting for the manager and then the call got cut</p> <p>Then again i called and spoke to Tabisa and she said she will get the manger to call me back BUT STILL I HAVE NOT RECEIVED ANY CALLS BACK FROM HOMECHOICE.</p> <p>Tuesday 20.06.2017 i called twice and held the line for over 9 minutes each time and still no response from anyone .</p> <p>On wednesday i sent a email to their Contact center and till date i have still not gooten any response!<br /><br /></p> <p>Absolutly Disgusting service </p>
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
