Disgusted in the people's ability to talk to you at homechoice

Good day, My name is Natalie.... I have a question for Homechoice, I have had numerous calls from you being bombarded 6 times a day with calls from a number claiming they are calling from Debt collectors in connection with my Homechoice account. I made a payment of R180 on the 26th of November. I do acknowledge that I haven't paid for December as yet. Do you actually hand people over for not paying for 1 month. And if so on what basis of contact or when was this communicated to me. Where is my final notice before handing me over. Then I have a rude man who contacts me today at 18:35 and says to me '' WHEN ARE YOU GOING TO PAY'' SHOUNTING AT ME OVER THE PHONE, I then ask him where he is calling from Homechoice or debt collectors and he proceeds to be so competent and so called well mannered and drops the phone in my ear... WHO THE HELL DO YOU GUYS ACTUALLY THINK YOU ARE. And if there is one thing I don't tolerate is the phone put down on me.... I think it is the highest form if bad manners and lack of intelligence. I will not stand for this from anyone be it family, friends or Homechoice! Since my first order in July of 2020, I finally received my first statement on the 30th of December 2020 after contacting your number numerous times. I'm warning Homechoice the next call I receive from a rude, obnoctious, illiterate I will ****en post you on hello Peter and social media and I will go to the council for debt collections and you will be sorry. Not one of your employees has even been considerate to ask if there was a problem.... All I get is when will you pay? And how will you pay? Your customer service sucks and even worse so does your respect for people. I have never come across anyone in my life who does business like you... You phone people 4 times a week when they have credit available to offer them your so called specials which are 10 times more expensive than anywhere else but if you owe R1 on your account they limit your available credit to R0. I refuse to deal with anymore of you people and I will block all calls from this number and from now on communication can take place via email or in writing. I will pay my account when and how I can and see fit depending on the treatment I receive from your staff. And I will never order one more thing from you and I will broadcast this far and wide as to inform everyone I know on how you do business ! I have a zero tolerance for rudeness and incapabilities and I do not need to tolerate it from people like the employees at Homechoice or whoever the collection company is.

I am highly disgusted that this is what you people think is right. Please do not call me unless it is for an apology or explanation of the employee that was so rude yesterday!

From Natalie.