MK
Marius K
1 reviews | Active since Jul 2020
26 Jul 2020, 18:04
Disgusted client
I ordered an toaster and kettle set in April, after level 5 lock down I have been calling, all they tell me is that they are escalating the matter till today no Manager or supervisor has contacted me. The funny thing is the item I ordered in June as delivered after 3 weeks but still nothing about April's order. Home choice and the delivery company decided to start delivering new orders first.... How does that work really....( From: June Mo***eng Fast+Furious Distributions <***> Sent: 29 June 2020 03:39 PM )- no response from Fast but very slow also I am disgusted by this type of service. So I am still waiting for my combo set... parcel number is PFS***4
Helpful (0)
Replies (2)0
Replies (2)
Homechoice's replyOfficial
28 Jul 2020, 14:21Hi Marius.
We’re very sorry to hear about the poor service you experienced.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Regards.
Homechoice
We’re very sorry to hear about the poor service you experienced.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Regards.
Homechoice
Homechoice's reply28 Jul 2020, 14:21
Official
Hi Marius.
We’re very sorry to hear about the poor service you experienced.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Regards.
Homechoice
We’re very sorry to hear about the poor service you experienced.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Regards.
Homechoice
MK
Marius K's updateReviewer Update
03 Aug 2020, 14:53Since my last complaint this was the respond from Homechoice - We’re very sorry to hear about the poor service you experienced.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
I was never contacted by any of Home choice team leaders to explain to me what is happening with my Parcel. Not sure anymore but it is some of the worst service I have had. At least they are consistent - consistently bad service.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
I was never contacted by any of Home choice team leaders to explain to me what is happening with my Parcel. Not sure anymore but it is some of the worst service I have had. At least they are consistent - consistently bad service.
MK
Marius K's update03 Aug 2020, 14:53
Reviewer Update
Since my last complaint this was the respond from Homechoice - We’re very sorry to hear about the poor service you experienced.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
I was never contacted by any of Home choice team leaders to explain to me what is happening with my Parcel. Not sure anymore but it is some of the worst service I have had. At least they are consistent - consistently bad service.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
I was never contacted by any of Home choice team leaders to explain to me what is happening with my Parcel. Not sure anymore but it is some of the worst service I have had. At least they are consistent - consistently bad service.