LR
Lucinda R

1 reviews | Active since Jul 2016

18 Aug 2016, 08:24

Disgusted

<p> </p> <p>I’m must say this I’m am disgusted in the service received from HOME Choice, after all these years of being a loyal customer to them. 1st I’m still waiting for a blanked which was not in my order, winter is almost over, I have been sent from pillar to post. Making calls at my expense. Then I get a letter to pay my account R319.00, I pay R320.00 much my surprise I receive 2phone calls from your collections dept, plus I get a letter of demand, is this the service you give your loyal customers???? Not even a sorry will rectify this one this time seriously your service sucks. I think I should take this matter to the newspapers, to the Ombudsman you guys should be compensating me for all the drama you causing in my life…</p> <p> </p>

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Replies (1)
Homechoice
Homechoice's reply19 Aug 2016, 10:33
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team

Best regards,