MDLS
Megan Debbie Lamprecht Steyn
1 reviews | Active since Jan 2015
25 Feb 2015, 09:23
disgusted
this is now the 2nd time of complaining about homechoice/phonechoice. my laptop was ****** probably about 7 months ago, after paying the excess and everything else, I am still waiting for my replacement. when I call in noboby answers, and when they do, the promise to call me back and never do. so im paying for something that I have no use off. AND a guy at the homechoice complaints department was \helping me"to date"
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Homechoice's replyOfficial
25 Feb 2015, 15:08Hello DebbieSteyn1968,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply25 Feb 2015, 15:08
Official
Hello DebbieSteyn1968,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team