mB
monique B
1 reviews | Active since Feb 2016
04 Jul 2016, 09:27
Disgust
<p>Homechoice cannot be bothered with servicing their customers.</p> <p>1- I requested account closure on the 20-06-2016 and i was told that it will be done by the 21st-NOT DONE.</p> <p>2- I called the contact centre for 3 days in a row and waited for 30 minutes- NO ANSWER.</p> <p>3- I Requested for someone to call me back on their website and on their IVR- STILL NO CALL.</p> <p>4- I enquired about a birthday discount voucher months ago( ********** 54)- NO RESPONSE.</p> <p>However they can still do sales calls to sell more products.Talk about priorities</p>
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Replies (1)Homechoice's replyOfficial
08 Jul 2016, 09:59Hello monique ,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Homechoice's reply08 Jul 2016, 09:59
Official
Hello monique ,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
