1 reviews | Active since Apr 2018
Disgraceful standard of service
I'm extremely disgusted and disappointed by the poor level of service received and lack of concern shown by Home Choice staff. Both the WhatsApp support and call centre agents displayed an unhelpful and dismissive attitude.
This morning, I received an SMS stating that my order was cancelled due to non-payment. This is incorrect, as I had already made payments in advance, with only a final balance of R399 remaining. When I attempted to call for clarification, one of the agents confirmed that the order was well within the agreed payment schedule so the cancellation reason cannot be "no payment received" but I was repeatedly told that I would be transferred to the accounts department, only for the call to be disconnected each time!
I have since requested a refund, but I am being told that it will take 3 to 5 working days to process. This is unacceptable. If my order could be cancelled immediately without valid justification, I expect my refund to be processed with the same urgency, today still!
I understand that errors or other circumstances may require order cancellations. That said, improved communication with the client in advance would be appreciated, supported by a well-trained customer service team dedicated to resolving minor matters effectively. Please treat this matter as urgent and provide immediate resolution.
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team