DISGRACEFUL CUSTOMER SERVICE FROM HOMECHOICE!

I have recently discovered that Home Choice has not removed themselves from my credit profile even though I have requested that they close my account once I fully paid up what was owing to them. I have sent numerous emails and got no joy. I called them and then they told me to update my cellphone number on their system and then they could assist me and to do that I m must send them a copy of my identity document with my new cellphone number and even though I did not see the relevance of that as my identity number and not my cellphone number should be important as people change their cellphone numbers but their id number stays the same. I did all that and even called to ask them if they received it and they confirmed that they did and was given the numbers *** and *** and dialled the first one. I was told that the person that could assist me was gone on lunch and she will call me back to assist me later during the ,I am still waiting for that call. I have went online and requested a callback thinking they could assist me then and after taking a long time to hear my story and then to be told I need to transfer you to this department because I cant help you and then for the call to be disconnected is completely unprofessional and this has happened so many times that I am frustrated at the incompetence on their part. I need this resolved and have truly tried on my part to do this and am getting no joy. I need urgent assistance in this regard as it is affecting my credit profile.