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Tracey S
1 reviews | Active since Jun 2020
15 Jun 2020, 13:40
Disappointing Service / No Delivery
I have placed an order in March before the lock down. Everyday I get emails advising how essentials are delivered yet I have not received my parcel as yet. You call and once you select customer service the call is terminated. I have emailed twice and to date this has not been resolved. No one calls you back. This morning I clicked on callback and instantly a Sales consultant called. By do sales when you are not delivering? I want my item and a call from a senior manager. Now I am receiving messages advising that I owe and am in arrears. I cannot pay for something I have not received. Order numner PFS***2 which was dispatched on the 20/3/2020 and still nothing. Order number ***8
Helpful (0)
Replies (5)0
Replies (5)
Homechoice's replyOfficial
15 Jun 2020, 16:25Hi Tracey.
We’re very sorry to hear about the poor service you experienced.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Regards.
Homechoice
We’re very sorry to hear about the poor service you experienced.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Regards.
Homechoice
Homechoice's reply15 Jun 2020, 16:25
Official
Hi Tracey.
We’re very sorry to hear about the poor service you experienced.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Regards.
Homechoice
We’re very sorry to hear about the poor service you experienced.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Regards.
Homechoice
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Tracey S's updateReviewer Update
17 Jun 2020, 10:21And I still wait for a telephone call and resolution. Copy and paste replies do not work. This is the exact same reply I got when I initially sent an email one month ago and still nothing
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Tracey S's update17 Jun 2020, 10:21
Reviewer Update
And I still wait for a telephone call and resolution. Copy and paste replies do not work. This is the exact same reply I got when I initially sent an email one month ago and still nothing
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Tracey S's updateReviewer Update
18 Jun 2020, 16:42So I get a call to advise I qualify to place an order....SERIOUSLY. WHERE IS MY ORDER PLACED IN MARCH .....
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Tracey S's update18 Jun 2020, 16:42
Reviewer Update
So I get a call to advise I qualify to place an order....SERIOUSLY. WHERE IS MY ORDER PLACED IN MARCH .....
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Tracey S's updateReviewer Update
19 Jun 2020, 12:17still getting sale calls and no reply to my order which I am still waiting for.
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Tracey S's update19 Jun 2020, 12:17
Reviewer Update
still getting sale calls and no reply to my order which I am still waiting for.
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Tracey S's updateReviewer Update
14 Jul 2020, 13:07Wow, so the person that deals with Hello Peter complaints for Homechoice has just vanished. Still no call. Called customer service numerous times and I still don't have my order. Homechoice is not about Customer Service, thats For sure. Lets see if I get a automatic reply
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Tracey S's update14 Jul 2020, 13:07
Reviewer Update
Wow, so the person that deals with Hello Peter complaints for Homechoice has just vanished. Still no call. Called customer service numerous times and I still don't have my order. Homechoice is not about Customer Service, thats For sure. Lets see if I get a automatic reply