NM
Noluthando M

1 reviews | Active since May 2016

24 Jun 2016, 08:44

Disappointed with the service of Home Choice

<p>Good morning</p> <p>Last year June I purchased a duvet set from Home Choice. I made the payment in cash and paid for the delivery fee as well, the total amount was R653,00. A week after I got a message that my package wdelivered. I called theirs offices and informed the complaints department that I did not receive anything. I was told that my sister received it on my behalf, her name is Jessica Motaung( someone I don't know). I informed their department that I didn't know the person, wrote and affidavit and filled in the necessary dispute forms, still got nothing. I kept calling asking about my package or my money back, but I got nothing, only promises to investigate and get back to me. To this day I have nothing.</p>

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Replies (1)
Homechoice
Homechoice's reply24 Jun 2016, 09:03
Official
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team