1 reviews | Active since Feb 2016
Disappointed with the service
<p>I am a pensioner and I was called by the home choice agent selling what they currently had. I have had an account with them previously. So I bought the mink blankets and they advised that I would pay R87 every month, I agreed because I saw that I would afford it. Three months down the line I was called to say I am paying to little and now I needed to pay R320, I am an honorable person so I did even though it was hard for my pension to be stretched that much. I was called again and I asked how much I owed since I never get statements and from the agents calculations my last installment was this month. Now i am being called everyday and they say my account is in arrears. I've been speaking to different people 7 days ago to date and they all are not helping I am really frustrated and what's worse they always call between 17h00 and 19h00. So to cut the long story short here is the 3 things I want 1. To have the statements sent to ********** or ********** I want to see the balance and pay it off and close the account. 2. Do not call me after hours as this is a violation of my rights according to Consumer Protection Act. I will take the necessary steps. 3. I do not wish to ever do business with you, please stop calling me. I would like that moving forward you talk to my daughter as she wants to pay this money and you leave us in peace.</p>
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
