Disappointed with Homechoice

I sent the below email on the 17 January 2025, following the horrible service I received from Homechoice. When I checked my statement today the installment is still reflecting to be paid end of this month. This is totally unacceptable I already asked for the full order to be canceled......

Hi

I would like to express my disappointment with your delivery system. I placed an order at Umlazi Mega City on Sunday the 12th of January, on the 15th I received an sms saying I must collect my parcel only to find that only the sheet set was delivered which I never intended to order but was told that if I need my phone delivered at the store I need to order an additional item because phones dont get delivered to the store, only if you order another item together with the phone. Which I found strange but later discovered through talking with a customer care agent that shouldn't have happened. Until now the phone hasn't been delivered to the store only the sheet set that I don't need.

Please cancel the whole order, for the first time I'm very disappointed with Homechoice.