Disappointed loyal customer

Very unhappy with homechoice, my wife placed an order for PS4 on 22 Sept, which was a present to our son. Needless to say there was no update of the order until 27th October when she made enquiries. She was told a wrong order was initially dispatched and had to be Withdrawn. Only now they will process a correct order and dispatch it. The agent she spoke to further says there will be more delays. At the end we had to take a hard decision of canceling the order as we realised that we will wait for another month without receiving it. Im really disappointed that we couldn't get the PS4 for my boy which we had promised him. Never again will we place orders with homechoice.