LS
Lebogang S
1 reviews | Active since Dec 2019
01 Aug 2025, 11:30
Disappointed is an understatement
My first purchase with home choice at Cresta and the experience is totally horrible.
My order was captured incorrectly even when I specifically mentioned what i wanted but paid with PayJustNow for the correct order
However the incorrect order was not cancelled and I’m getting emails that it’s dispatched and I still have to pay for it
Make it make sense please home choice
Helpful (0)
Replies (4)0
Replies (4)
Homechoice's replyOfficial
01 Aug 2025, 11:34Hi Lebogang,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Homechoice's reply01 Aug 2025, 11:34
Official
Hi Lebogang,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
LS
Lebogang S's updateReviewer Update
01 Aug 2025, 13:34Please note I have paid R2299 via PayJustNow I will not pay an additional R1299 for an incorrect order that I didn’t request for
LS
Lebogang S's update01 Aug 2025, 13:34
Reviewer Update
Please note I have paid R2299 via PayJustNow I will not pay an additional R1299 for an incorrect order that I didn’t request for
LS
Lebogang S's updateReviewer Update
04 Aug 2025, 19:47Any feedback on this matter??
LS
Lebogang S's update04 Aug 2025, 19:47
Reviewer Update
Any feedback on this matter??
LS
Lebogang S's updateReviewer Update
06 Aug 2025, 11:04At this point I’d like to cancel the comforters as well
LS
Lebogang S's update06 Aug 2025, 11:04
Reviewer Update
At this point I’d like to cancel the comforters as well