Disappointed, Frustrated and Annoyed

I think HelloPeter should have a no star option because some companies do not deserve even one star. I have placed an order with Homechoice on 25 November and made a payment using PayJustNow and expected the items to be delivered at least by second week of December, giving them ample time to clear the Black Friday backlog. I kept on checking the status of the order and upon seeing that my order was packed, I sent an email on 15 December checking when delivery will be made. The reason for for sending the email was to inform them that I will be travelling to Gauteng soon and if they don't deliver before 20 Decemebr there won't be anyone to receive the parcel. Due to the 15th being a holiday, I received an SMS that they will contact me. Today, 18 December I decided to send a follow up email and was told that according to their records my order was delivered on 12 December and I signed for it. Firstly, online customers receive notifications or updates of their orders - this was not the case with Homechoice. Secondly, I was supposed to be notified when my parcel was out on delivery - this was also not the case. Today when I asked as to which address was the parcel delivered, I was told to go to a Police Station and make an affidavit to report for *****. I have been a Homechoice customer for almost 20 years now and have never experience such treatment from them. Homechoice has lost its reputation and does no longer care for their customers. Early this year someone ordered items from them using my details, I was surprised to receive an SMS confirming change of cell phone number. They did that without even contacting me first to check whether I did change my number or what. They just decided to go ahead with processing the order for someone else. I sent emails and called them threatening to take them to court if they don't cancel the order, eventually they did cancel without even a courtesy to apologise. So in my understanding, Homechoice does not exercise POPI Act and this is an offense because they put us customers at risk of being victims of *****. I have since decided to close my account and buy using cash however that did not help me because the same thing has happened. They have delivered my items which I paid cash for to someone else and now they want to make their problem mine. I AM DONE WITH HOMECHOICE and hope other customers will also learn from my experience and do the same. I just want my money back, they can tell their courier people to go wherever they delivered the items and take them back!