Disappointed

i bought a laptop from homechoice in 2022, it was delivered faulty, i called them to fetch it , the driver fetched it in December 2023, to date i have not received my laptop for 9 months now, there is no form of communication, i have been paying for a laptop for 9 months that i have never seen or used, i have been calling for 9 months and all i get is a will call you back, will call you back, customer service agents are so rude including a Jessica, Elise Veldsman from customer support only on the 15 June 2023, that my device is at the warehouse, and will be dispatched to me as it was returned to repair centre. 03 July 2023 I was advised that the courier will provide urgent feedback. 07 July 2023 apparently, an incorrect device was handed over by the courier On the 13 July 2023 i was emailed that i will be supp**** with a replacement device, On the 21 July 2023 i was advised that the consultant requested urgent feedback on my device. to date, no update and no contact, when i call in, i am told there is no manager with email and no manager and TL available to speak to me, i am highly disgruntled at the services provided by home choice. Homechoice do not know how to service and take care of their customers as long as they made the sale, they don't care. i don't want that laptop and want a refund, i am tired.