1 reviews | Active since Jan 2017
Disappointed, extremely bad service and bad attitude.
<p>I've been a loyal customer but I must say I am realy disappointed at how Homechoice treats their customers. Consultants have bad attitude and hang up on customers. I placed orders about four weeks ago, till today, no delivery has been made, I logged on to check the status and I was surprised to see that the order dates have now been changed to 18/05/2017, I placed these orders a month ago and whenever I call to get clarity, the consultants are rude and give out the same information that some items are out of stock, now I question if items are out of stock why dont they list that on the website. I unhappy with their service and what makes things worse, I get no updates from about the matter, they never seem to care. </p> <p> </p> <p> </p>
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Hi,
Till now, nothing has been done about this situation, I received nor call or email from homechoice. Your automated reply means nothing,this tells me you never took the time to read and understand my review. I am realy disappointed I wont lie. Bad service, I would never refer a anyone, I rate you guys 0.
Hi,
Till now, nothing has been done about this situation, I received nor call or email from homechoice. Your automated reply means nothing,this tells me you never took the time to read and understand my review. I am realy disappointed I wont lie. Bad service, I would never refer a anyone, I rate you guys 0.