YJ
Yolanda J
1 reviews | Active since Jul 2019
25 Jul 2019, 09:52
Disappointed customer
Hello Peter,
I am very disappointed at the level of service I receive from this company. I pay my account diligently every month, in fact I pay more than my instalment but I am being harassed by debt collectors calling from attorneys each and every month to ask me when I will pay my account. My statement was withheld for more than two months and they did not pass a credit for goods that I returned and their agents were so rude when i queried my account which they now eventually credited. I actually cannot wait to pay up this account because I never ever want to deal with ***** people like this again. I'm really shocked at how they treat their paying clients.
Helpful (0)
Replies (2)0
Replies (2)
Homechoice's replyOfficial
25 Jul 2019, 09:55Hi Yolanda.
We’re very sorry to hear about the poor service you experienced. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Lee-Ann will be in contact with you shortly to assist in resolving the issue.
Thank you.
We’re very sorry to hear about the poor service you experienced. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Lee-Ann will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice's reply25 Jul 2019, 09:55
Official
Hi Yolanda.
We’re very sorry to hear about the poor service you experienced. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Lee-Ann will be in contact with you shortly to assist in resolving the issue.
Thank you.
We’re very sorry to hear about the poor service you experienced. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Lee-Ann will be in contact with you shortly to assist in resolving the issue.
Thank you.
YJ
Yolanda J's updateReviewer Update
25 Jul 2019, 11:15So dear Peter, another agent with sh**t attitude calls me to further patronize me and tells me that their agent was not rude, it is a courtesy call (se voet). How do call a client every month knowing they get paid on the last day of the month to ask them when they will be paying, knowing the client pays their account on the last day each and every month. I asked this woman to send me a settlement amount immediately, i would rather settle and never deal with any of your agents anymore. They are rude and have no telephone etiquette. And i will advise any person not to buy from Homechoice, why not choose to call your clients that are not paying their accounts.
YJ
Yolanda J's update25 Jul 2019, 11:15
Reviewer Update
So dear Peter, another agent with sh**t attitude calls me to further patronize me and tells me that their agent was not rude, it is a courtesy call (se voet). How do call a client every month knowing they get paid on the last day of the month to ask them when they will be paying, knowing the client pays their account on the last day each and every month. I asked this woman to send me a settlement amount immediately, i would rather settle and never deal with any of your agents anymore. They are rude and have no telephone etiquette. And i will advise any person not to buy from Homechoice, why not choose to call your clients that are not paying their accounts.