ML
Marius L
1 reviews | Active since May 2021
14 May 2021, 11:51
Disappointed
Good day I did a complaint about the service of homechoice On the14/04/2021 till now nothing happen They put me as a missed payment on all 4 credit bureau for a mistake on their side to not update their debit orders A lady phoned me from durban she was rude,unprofessional and accused me as a bad payer I do have this account from 2019 and never didn't my debit order go threw I send a mail to them and Ziyanda rep**** that they are still busy with my request,that was 3 weeks ago They phoned me every day to buy by them but do this at the end of the day I am deeply disappointed and hurt by their actions Regards Marius
Helpful (0)
Replies (2)0
Replies (2)
Homechoice's replyOfficial
14 May 2021, 12:22Hi Marius.
We’re so sorry we let you down. One of our staff members will contact you shortly.
Speak to you soon,
Homechoice
We’re so sorry we let you down. One of our staff members will contact you shortly.
Speak to you soon,
Homechoice
Homechoice's reply14 May 2021, 12:22
Official
Hi Marius.
We’re so sorry we let you down. One of our staff members will contact you shortly.
Speak to you soon,
Homechoice
We’re so sorry we let you down. One of our staff members will contact you shortly.
Speak to you soon,
Homechoice
ML
Marius L's updateReviewer Update
16 May 2021, 08:11Hi
You people keep disappointing me ????
You stopped my debit order and phoned me to uplift a new debit order,i told the lady i will pay April 2021 installment cash
Because they hacked my bank account and i change from bank and will transfer all my debit order in the bank hours
I called customer service and arrange with the lady that i will pay R800 on the 5th and R900 on the 15th and i did so online
This morning i checked my credit report and now i am 2 months in arrears????
Is there any one who can help me with homechoice personnel that clearly is not well trained to customers services
A lady phoned me yesterday and said she will resolve the problem,is this the way you you resolve your mistakes by giving your customers bad names at the credit bureau
I am planning to pay all outstanding money to you guys and end this nightmare
Keep up your poor service and get more unhappy customers????
You people keep disappointing me ????
You stopped my debit order and phoned me to uplift a new debit order,i told the lady i will pay April 2021 installment cash
Because they hacked my bank account and i change from bank and will transfer all my debit order in the bank hours
I called customer service and arrange with the lady that i will pay R800 on the 5th and R900 on the 15th and i did so online
This morning i checked my credit report and now i am 2 months in arrears????
Is there any one who can help me with homechoice personnel that clearly is not well trained to customers services
A lady phoned me yesterday and said she will resolve the problem,is this the way you you resolve your mistakes by giving your customers bad names at the credit bureau
I am planning to pay all outstanding money to you guys and end this nightmare
Keep up your poor service and get more unhappy customers????
ML
Marius L's update16 May 2021, 08:11
Reviewer Update
Hi
You people keep disappointing me ????
You stopped my debit order and phoned me to uplift a new debit order,i told the lady i will pay April 2021 installment cash
Because they hacked my bank account and i change from bank and will transfer all my debit order in the bank hours
I called customer service and arrange with the lady that i will pay R800 on the 5th and R900 on the 15th and i did so online
This morning i checked my credit report and now i am 2 months in arrears????
Is there any one who can help me with homechoice personnel that clearly is not well trained to customers services
A lady phoned me yesterday and said she will resolve the problem,is this the way you you resolve your mistakes by giving your customers bad names at the credit bureau
I am planning to pay all outstanding money to you guys and end this nightmare
Keep up your poor service and get more unhappy customers????
You people keep disappointing me ????
You stopped my debit order and phoned me to uplift a new debit order,i told the lady i will pay April 2021 installment cash
Because they hacked my bank account and i change from bank and will transfer all my debit order in the bank hours
I called customer service and arrange with the lady that i will pay R800 on the 5th and R900 on the 15th and i did so online
This morning i checked my credit report and now i am 2 months in arrears????
Is there any one who can help me with homechoice personnel that clearly is not well trained to customers services
A lady phoned me yesterday and said she will resolve the problem,is this the way you you resolve your mistakes by giving your customers bad names at the credit bureau
I am planning to pay all outstanding money to you guys and end this nightmare
Keep up your poor service and get more unhappy customers????