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natasha M

1 reviews | Active since Oct 2015

16 Jun 2016, 08:47

Disappointed as always

<p>Dear homechoice, you guys never do right by your customers,hire qualified workers,where did you accumulate the ff amount of R51.08,when the closing and outstanding balance amount was R390.06,of which I paid R391 to settle my acc,to my knowledge the outstanding balance would've been R441.14 showing as an outstanding balance as from the previous month,if that 51 was included,so I therefore paid what I owed. Im not paying it i settled my acc on the previous month by paying R391 for owing R390.06,please look into it</p>

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Replies (1)
Homechoice
Homechoice's reply17 Jun 2016, 07:18
Official
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team