1 reviews | Active since Dec 2014
Disappointed and a dissatisfied customer
I am totally disappointed and a dissatisfied customer of HomeChoice (Pty) Limited who experience the same problem twice with my first purchase and again with the second order.<br> <br> I ordered the Hydra home theatre system from HomeChoice and on the 23/11/2013 an incomplete Hydra home theatre system parcel was delivered. The Hydra home theatre system was returned and HomeChoice replaced it with another incomplete and damaged Hydra home theatre system. This was incomplete and damaged Hydra home theatre system was returned and my account was credited.<br> <br> For the second time I ordered the Pento home theatre system from HomeChoice and on the 30/10/2014 an incomplete Pento home theatre system was delivered. The incomplete Pento home theatre system was returned. Instead of crediting my account, HomeChoice is sending letter demanding payment.<br> <br> Further HomeChoice has failed/refused to refund the cost of returning the Hydra home theatre system twice and the Pento home theatre system. <br> <br> I have reason to doubt that reputation for sincerity, integrity and professionalism exists at HomeChoice<br>
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team