1 reviews | Active since Nov 2014
Disappointed
Urgent Complaint – Unauthorised Bedding Set Delivery
Dear HomeChoice Customer Service,
I am writing to raise a serious complaint regarding a bedding set that was delivered to me without my consent. I did not order this item.
For the past two weeks, I have been phoning HomeChoice to request that the bedding set be collected, but no one has contacted me or arranged a pickup. When I spoke to one of your agents, he told me that he went ahead and placed the order himself, claiming that it would improve my credit because I am a loyalty customer. I made it very clear to him that I do not have the money for this and that I did not want the order.
This is unacceptable. A customer should not be pressured into buying items they did not request. I am not responsible for paying for this bedding set, and I will not be making any payment toward it.
Please arrange for the immediate collection of the bedding set. If it is not collected, I will keep it, but I will not accept any charges. I request that a manager contact me urgently to resolve this matter.
Thank you for your prompt attention.
Sincerely Ayesha ***
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team