Disappointed

We are very disappointed because we left the money in our account for you to do the debit order and you never debited it. Now you want us to pay double next month for your mistakes! It does not work like that! We called you guys asking what's going on why did the debit order not go off. You said no it shows paid we must not worry!!! We said but it cant be paid because it did no go off via Debit order! And you kept saying it shows paid in your side! But I told you it cant be paid because the money is still in my account! So first of all i want to cancel my debit order because you cant even do that right. So that i can pay it by myself that i know it is paid every month!!! I have never skipped a payment! And are a regular a customer. And now because your work was not done right of setting up the debit order to go off i have to pay doubled! And i will not pay double! And we cant buy on our account because of you! So please cancel my debit order that i can pay it by myself end of this month! And you will have to make a plan on how we are going to handle this situation! Because i can't pay doubled for your mistakes! But i can't afford a double payment. It was your mistake not mine! So you will have to let me know how you are going to fix your mistakes!