disappointed

I had an account with homechoice for bedding and vacuum cleaner, which vacuum cleaner was not working and have been paying 2 instalments, I called to send the vacuum cleaner back which they did and collected after 3 to 4months hence I have already paid for both accounts in total of R1200, bedding was R1300 for 16 months cant remember correctly, they said they will collect my vacuum cleaner and write it off, they'll put the account on R0.00 account hence they will take the rest of the money being paid already and pay up for the bedding. I found out now that has not been done and it shows my credit profile that I am still owing. I would like to request the statement and my name being cleared as it is affecting my credit profile