disappointed

I called Home choice to get my detailed statement as something did not add up. I got hold of one the advisors and she told me she would get the records updated, and it was never done. I called in the second time and I got hold of one the advisors who informed me that the records were correct according to her and her supervisor and she would request a detailed statement emailed to me. This was on Friday and today is Tuesday and none of that has happened. my inbox Is still empty and none of them are getting back to me. <br> <br> I find this very disappointing, and even the way they do their billing, their own advisors cant even understand that. can somebody please get this thing sorted.<br> <br> Very annoying to try to be loyal to disappointing people.