Disappointed...

So I placed an order for boots in a number 4, it shows in stock and I'm so excited! I get a phone call 30mins or so later, asking if I have time so they can place the order for me, and as we are speaking the lady assisting asked about the size...I ordered a 4 shoe and she asked if I wanted a 5 as the 4 is sold out!!! After I stated that it showed "in stock" in green, I was told that I must check because it is sold out - I will see when I select the size that it is out of stock, she stated. The irony is if I try to order something and it is sold out or out of stock, I cannot even place it in the basket, so how will it be sold out if I placed the order?

I am really disappointed as I've seen this numerous times now, that when I try to order something, it is out of stock/sold out. I really LOVE HomeChoice, but I don't know if I will consider placing orders with them (specifically fashion and bedding) if this persists. I understand that sale items are sold out and out of stock, but normal items..?

To top it all (I enjoy the new website), I cannot cancel the order online as I previously could. What's happening guys?