kR
keneilwe R

1 reviews | Active since Mar 2013

15 Nov 2018, 12:55

Disappointed

Okay on the 16th of October I went to Homechoice based in Johannesburg CBD, to check and buy available stock of bedding. I certainly found two that I loved which were Cleo 5pc Queen Essential Duvet and Anastatia 5pc Queen duvet amounting to R2 298.00. I didn't want to take them with credit and ask the lady that was assisting me if perhaps there are another options to pay the balance? She informed me about a 30 day payment option. which I have to pay half of the balance then pay the remaining balance on the 15th of November. I did so by paying R1000.00 then I informed her that I will come on the 15th of November to pay for the remaining balance, in order to receive my order . To my surprise today I went there to pay and I was informed that the stock I ordered is out of stock . Then I was informed by the Manager that their stock is not reserved and I informed her that I was not told about that , otherwise I wouldn't have paid half of the money, due to I wouldn't know that I will fully receive my stock. I'm so ****ed and disappointed by homechoice. I mean I could have used that money elsewhere to purchase bedding. Instead of waiting for them to pay me back my refund . I don't think I will have support homechoice again, because they do not keep their word and they do not inform customers with the right information.

0
Replies (1)
Homechoice
Homechoice's reply15 Nov 2018, 12:59
Official
 Good Day  Keneilwe Ramoncha 

Thank you for bringing this to our attention. Sincere apologies for the frustration and inconvenience caused. 

One of our staff members will be in contact with you shortly to help resolve the issue. 

Regards 

Customer Support Team 

Best regards,