Did not do the order

End month of July I cleared my home choice account. I have been getting calls from the sales team to ask me if I would be interested in purchasing anything . My current financial situation I told them the reason I cleared my account is because currently am not interested in purchasing anything This week Tuesday 23rd of August 2022 I get an email from Home choice notifying me that my order is been prepared. Obviously, I panic as I did not place any orders with them . I call the call center and inform them that I got an email from them, but I did not place any orders The agent that was logging the call was not empathetic and even had the audacity to ask me why am calling twice I told her that am panicking because I did not place any order and am afraid that they will want me to pay for the order that I did not place She told me that she had logged a call to stop the order and that it be taken back to the home choice. On Wednesday I wrote an email, and their response was the same . Same day on Wednesday I get a massage that my order will be delivered yet I had told home choice that I did not place any orders and they must stop it. I feel am not helped and that the sales agents at home choice are committing ***** to make target at my expense I have told them that the account should be closed and am not interested in purchasing anything currently .

I think they should check the agent that did this order and who did the agent speak to do the order because it was definitely not me ,(there is a way all the call centers have a system to track the calls or are they trying to force us to buy even though we are not interested I am not sure what do or who I should contact to solve this matter