TM
Tirhani M

1 reviews | Active since Jan 2013

01 Dec 2015, 09:21

DEMAND OF PAYMENT FOR INSTALMENTS NOT YET DUE

I received a call from Home choice last week Thursday, 26 November asking me when am I making a payment for my account. I asked if my account was overdue as the statement said my first instalment was due on 30 Nov 2015. The answer was no, the account was not overdue, just to make sure that I pay on time. I indicated to the caller that I do not appreciate being called and demanded to pay for as long as my account is not yet due. Yesterday, 30 Nov I received another call from a lady who was very rude. She asked me why did I not make payments for the other months since I last paid in Aug (I settled my previous order's account in August 2014 and did not order anything until end of Oct 2015, with 1st instalment only due Nov 30). I tried to explain that my Oct order's instalment is only due now but she kept interrupting me, telling me to listen to her as she demand an explanation of why I did not pay the other months. With my previous orders I encountered the same rotten attitude from Homechoice demanding payments before accounts are due and the harassment continues. I will be settling my account soon and will never do business with them again and will be alerting my family and friends!!

0
Replies (1)
Homechoice
Homechoice's reply03 Dec 2015, 10:26
Official
Hello zodwaky,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team