Delivery pending...

I ordered a bedding set on the 28th of November.. Since today I haven't received it. What really upset and fustrates me is that they have already paid for it... The first installment without even receiving it. I have been calling to find out but the blame is actually placed on the courier company.. I am not going to do a follow up with the courier company as I ordered from them it's their job to push the company to do the right thing.. This is so depressing because I have been expecting my delivery but still today this is so unprofessional Homechoice up your game or else we going to support your competitors