1 reviews | Active since Feb 2018
Delivery of wrong things
In 2013 I ordered a bed base and 2 night stand but on delivery day they brought me the bed base and not with the two night stands I ordered instead they brought me things which I cant even recall their names because I had no use for them and I picked up my phone and contacted them and they told me that they would come collect and deliver the right things because it was within 14 days.
A week passed hoping to get their call but nothing then I called them AGAIN after a week and they told me that they would come but still nothing even after a month I called again they still said that they will come and collect but nothing even after 3 months of calling them I did not succeed with them coming to collect their things.
I ended up calling them and this time I was informing them I will stop paying my account until they come and rectify their mistakes as I could not continue paying for something which I did not want. Four years later I get a call from a lady who tells me that she is from the legal department and I should pay my account, I told her my story she told me that she will get back to me she will see if they cant be able to negotiate some sort of discount since well its their mistake.
I waited for her call from the day till today I got nothing so now I get a call from someone who tells me that she is from the Debt collectors and they want me to pay and now the amount has went from R8000 to R110000 so I must pay when I told her my situation she said I should call Home Choice as their Debt collectors.
I did so and I now told that I was supposed to pay my account despite the wrong delivery because I was supposed to package them back and they cant do anything because the matter its in the hands of the legal department.
Good Day Petrus
We acknowledge your posting, and would like to apologise for the inconvenience. Be assured that your posting is receiving urgent attention.
One of our staff members will be in contact with you shortly.
Regards
Sandisiwe
Customer Support Team
Good Day Petrus
We acknowledge your posting, and would like to apologise for the inconvenience. Be assured that your posting is receiving urgent attention.
One of our staff members will be in contact with you shortly.
Regards
Sandisiwe
Customer Support Team
