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Nadine D
1 reviews | Active since Mar 2020
14 Jun 2024, 16:44
Delivery of a lifetime
I got a message stating that my order will be delivered today, I cancelled all my plans, so I could be home to collect. Sitting all day waiting for Stephen Malama from Courier it to deliver, made contact with him as he was at the wrong address, sent him my location which is 10 minutes away from where he was. Called him after 15 minutes only to be told he went to deliver at another address and will be by me shortly, waiting another hour to be sent a notification stating that it will not be delivered, wasted a whole damn day waiting for them, where I could have been attending to other responsibilities. And now I have to deal with crying kids.
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Replies (3)
Homechoice's replyOfficial
14 Jun 2024, 17:10Hi Nadine Davids,We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,Riaana on behalf of the Customer Support Team
Homechoice's reply14 Jun 2024, 17:10
Official
Hi Nadine Davids,We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,Riaana on behalf of the Customer Support Team
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Nadine D's updateReviewer Update
18 Jun 2024, 14:41Still no feedback or package delivered from homechoice, but they can call every damn day when they want you to purchase from them, now they silent. At this point I'm really ****ed off
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Nadine D's update18 Jun 2024, 14:41
Reviewer Update
Still no feedback or package delivered from homechoice, but they can call every damn day when they want you to purchase from them, now they silent. At this point I'm really ****ed off
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Nadine D's updateReviewer Update
18 Jun 2024, 19:18Delivery attempt number 2, and no one came yet again, but I'm at home all day, Riaana answer? At this point I expect a manager at my door tomorrow 19/05/2024 at 10am with my package
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Nadine D's update18 Jun 2024, 19:18
Reviewer Update
Delivery attempt number 2, and no one came yet again, but I'm at home all day, Riaana answer? At this point I expect a manager at my door tomorrow 19/05/2024 at 10am with my package