Delivery not recieved since 14th June

I have experienced very poor service from home choice from the time I placed my 1st order it was delivered after 10 working days. I had to consistently check up on my order and sound very irritated to get their attention, when it came to delivery. I ordered once again on the 14th of June and have not recieved my order, their call center is the worst they pick up when you press 1 to be put through sales department but when you press 2 for order queries they pick up and do not speak or they make it as if your line is breaking up. Till this day I haven't recieved my order made on the 14th of June and my emails to the parcel tracking department have no response till today. This is quiet upsetting and really annoying as I have been waiting for over 3 weeks!!!! I always make sure when they need to debt on my account funds are available this is truly unacceptable.