Delivery nightmare

I bought some items online on the 24th of November 2023.I received a notification the 27th that the items were packed and when i phoned the call center I was advised that they had been handed to the courier.The strange thing about homechoice is that they have an option to track an order on their website but this is completely different useless as the status never gets updated.I phoned the call center again today on the 5 December and I was informed that they cant give me the couriers number only the name I phoned the courier as I need the parcel urgently and was told that I need a waybill number which homechoice doesn't have.Homechoice please get your act together in terms of deliveries how do you not give customers courier company names,tracking numbers etc after they have placed their orders.I will not be ordering anything from you again after this.