Delivery issues

We have 2 outstanding orders and have been waiting 2 weeks to have this resolved. It was escalated on 2nd June. No one can tell is when we will get the orders and we need them by this weekend. We were also told that we cannot even cancel the order or change it yo be able to collect at a Homechoice store. The lady we spoke to this morning made my wife cry as we could not get the postal code right. Apparently Google is wrong. We just need our orders delivered to clicks please or to change it to the Homechoice store. I battle to see and it has taken an effort to post this review.