Delivery Complain

My name is Dikeledi. I have received a parcel from homechoice two months ago of goods I did not order (PN that I was off sick when the order was delivered). Two days later, I called homechoice to come and collect their goods and I was told to carry goods to the post office with my car, and pay for the courier. I found this to be unfair, as I did not place an order. (Why should I spend my money, patrol and time to correct someone’s error??) I have been in contact with Dorothy, Ongeziwe, Unathi (team leader) Bongile from the homechoice customer care for the past two months and until now the goods are not collected. All I received its “BILL TO PAY”. Every time I call, I am told that they are waiting for the recordings of my conversation to prove that I did not place an order BUT MY ACCOUNT HAS BEEN DEBITED. CAN SOMEONE PLEASE RESQUE ME FROM THIS ORDEAL. (please note that I have been a loyal customer of homechoice for the past 17 YEARS. I bought some good early this year, which I have been paying, my remaining balance was supposed to be R400 and now its almost R3000 WHY???)